Support

Email support@holahello.app and we’ll get back to you, usually within two business days. Tell us your iPhone model, your iOS version, and what happened. Please don’t send passwords, sign-in codes, or lesson recordings.

Sofía can’t hear me

Check that HolaHello has microphone access in your iPhone’s Settings, under Privacy & Security, then Microphone. Headphones help in noisy places, and they stop Sofía from hearing her own voice through the speaker.

A lesson won’t start

Lessons need an internet connection. If you see a message about your weekly minutes, your allowance resets on Monday at midnight in your time zone.

Subscriptions

Apple handles billing. To cancel or change your plan, open your iPhone’s Settings, tap your name, then Subscriptions. If you bought on another device, open HolaHello’s Settings and tap Restore Purchases. For refunds, use reportaproblem.apple.com.

Switch language

In HolaHello’s Settings, tap the button to switch to learning the other language. Your progress for each language is kept separately.

Delete your account

In HolaHello’s Settings, tap Delete account. This removes your lessons and progress right away. It doesn’t cancel your subscription, so cancel that in your Apple account first.

See also the privacy policy and terms.